ShippedWorkflow automationOperations dashboardQuality tickets
Salesforce Integration for Quality Operations
Retired fully manual operator logging for a two-way Salesforce integration carrying 10,000+ quality tickets — putting operations team time and productivity in front of leadership on a dashboard.
- Role
- Commerce Platform Product Manager
- Stack
- Salesforce
- Primary outcome
- Fully manual operator logging retiredThe two-way Salesforce integration has since carried 10,000+ quality tickets, and operations team time and productivity were put in front of leadership on a dashboard.
Salesforce Integration for Quality Operations
Retired fully manual operator logging in favor of a two-way Salesforce integration that has since carried 10,000+ quality tickets, and put operations team time and productivity in front of leadership on a dashboard.
Outcome
Fully manual operator logging retired. The two-way Salesforce integration has since carried 10,000+ quality tickets, and operations team time and productivity were put in front of leadership on a dashboard.
Open to Senior PM roles
Want to talk through this project?
I can walk through the decisions, what the data said, and what I’d change next time.